Our carpet cleaners in Ilford, IG1 are second to none, so hurry up and get amazing offers by calling 020 3540 7499 today!
 Carpet Cleaning
price from
| £55 |
 Upholstery Cleaning
price from
| £55 |
 End Of Tenancy Cleaning
price from
| £95 |
 Domestic Cleaning
price from
| £13.50 |
 House Cleaning
price from
| £13.50 |
 Office Cleaning
price from
| £13.50 |
*Price excluding VAT
*Minimum charge apply
These Terms and Conditions set out the basis on which Carpet Cleaning Ilford provides carpet cleaning and related services to residential and commercial customers. By making a booking, confirming a quotation, or allowing our operatives to commence work at your premises, you agree to be bound by these Terms and Conditions.
In these Terms and Conditions, the following expressions have the meanings set out below:
Customer means the individual, company or organisation requesting the services.
Company means Carpet Cleaning Ilford, the provider of the services.
Services means carpet cleaning and any associated or additional services provided by the Company, including but not limited to upholstery cleaning, rug cleaning, stain treatment and related tasks.
Premises means the property or location at which the Services are to be carried out.
Operative means any employee, contractor or representative of the Company who carries out the Services.
The Company provides professional carpet and related cleaning services within its designated service area, which includes Ilford and surrounding districts. All Services to be provided will be described in a quotation or booking confirmation issued by the Company.
Unless expressly stated in writing, the Services do not include the moving of heavy furniture, the removal of permanent fixtures, or any building, repair or handyman work. The Company will only move light furniture items where it is safe and reasonable to do so, at the sole discretion of the Operative.
The Company will carry out the Services using reasonable care and skill, in accordance with accepted industry practices and using appropriate machinery, products and techniques for the type of carpet or fabric, as far as is reasonably ascertainable from the information provided by the Customer.
Bookings may be requested by the Customer via the Company’s accepted communication methods. A booking is not confirmed until the Customer has received explicit confirmation from the Company, which may include the date, time window, scope of work, and price or pricing basis.
The Customer is responsible for providing accurate information when requesting a quotation or making a booking, including the size and type of areas to be cleaned, the condition of the carpets, any known stains, the presence of pets, access restrictions and parking arrangements at the Premises.
The Company reserves the right to amend the quoted price or decline the booking if, upon arrival at the Premises, the information provided was inaccurate or incomplete, or where the actual condition or size of the areas differs materially from that described by the Customer.
Any time or date for the Services is given in good faith but is an estimate only and may be subject to change due to factors beyond the Company’s reasonable control. The Company will take reasonable steps to inform the Customer of any changes or delays as soon as practicable.
The Customer must ensure that the Operatives have safe and adequate access to the Premises at the agreed time, including access to sufficient lighting, electricity and water supplies as reasonably required to perform the Services.
The Customer is responsible for ensuring that the areas to be cleaned are clear of clutter and that any delicate, valuable or breakable items are moved or adequately protected before the arrival of the Operatives. The Company will not be responsible for damage to items which should reasonably have been removed or protected by the Customer.
The Customer must inform the Company of any known hazards at the Premises, including but not limited to loose floorboards, unstable furniture, tripping hazards, or any other condition that might present a risk to the Operatives or affect the performance of the Services.
Where parking is not freely available immediately outside or reasonably close to the Premises, the Customer must inform the Company in advance and is responsible for any parking charges or permits necessary to allow the Operatives to park. The Company reserves the right to charge for any parking costs or penalties incurred as a result of inadequate information or arrangements.
All prices are provided in advance, either as a fixed price quotation for a described scope of work, or as an estimate where the exact scope cannot be determined until inspection at the Premises. Unless expressly stated, prices are exclusive of any applicable taxes, fees or surcharges.
Quotations are based on the information supplied by the Customer and remain valid for a limited period as indicated by the Company. The Company may withdraw or amend a quotation before it has been accepted if there is a change in circumstances, costs or information.
Additional charges may apply where:
1. The condition of the carpets or fabrics is significantly worse than described.
2. Extra rooms or areas are requested on the day of service.
3. Access is delayed due to circumstances within the Customer’s control.
4. Additional stain treatments or specialist products are required beyond those anticipated when the quotation was issued.
Unless otherwise agreed in writing, payment is due immediately upon completion of the Services on the day of service. The Company accepts the forms of payment notified to the Customer at the time of booking or as stated on its invoices.
Where the Customer is a business or organisation with approved account facilities, payment is due within the period specified on the invoice. The Company reserves the right to charge interest on overdue amounts at the statutory rate or at a reasonable commercial rate, accruing daily until payment is received in full.
The Customer is responsible for ensuring that sufficient funds or credit are available to complete payment. The Company may refuse to provide or continue the Services if satisfactory payment arrangements are not in place.
The Company reserves the right to request a deposit or full payment in advance at its sole discretion, particularly for larger jobs, commercial contracts or repeat call-out work.
The Customer may cancel or request to reschedule a booking by giving reasonable notice to the Company. Unless stated otherwise in writing, the following will normally apply:
1. If the Customer cancels or reschedules more than 48 hours before the agreed appointment time, no cancellation fee will generally apply.
2. If the Customer cancels or reschedules within 24 to 48 hours of the appointment time, the Company may charge a reasonable cancellation fee to cover administrative costs and lost booking opportunities.
3. If the Customer cancels on the day of service, fails to provide access to the Premises, or is not present where required for entry, the Company may charge up to the full quoted price.
The Company reserves the right to cancel or reschedule bookings where it is unable to carry out the Services due to circumstances beyond its reasonable control, including but not limited to severe weather, illness, breakdown of equipment, or access issues outside its control. In such cases, the Customer will not be charged a cancellation fee and the Company will aim to offer a new appointment as soon as reasonably practicable.
The Company aims to provide a high standard of service. If the Customer is dissatisfied with any aspect of the Services, they must notify the Company as soon as possible, and in any event within 48 hours of completion of the work, so that the Company has an opportunity to inspect and, where appropriate, rectify the issue.
Where a complaint is justified and relates directly to the quality of the cleaning provided, the Company may, at its discretion, offer a re-clean of the affected areas or a partial refund. Any remedy will be proportionate to the nature and extent of the defect and will not exceed the total amount paid for the relevant Services.
The Company is not responsible for complaints raised outside a reasonable timeframe where it can no longer reliably assess the condition of the carpets or fabrics after the service.
The Company will exercise reasonable care and skill in performing the Services. However, the following limitations apply:
1. The Company cannot guarantee the complete removal of all stains, odours, or marks. The success of stain or odour treatment depends on factors including the nature of the stain, how long it has been present, previous cleaning attempts, and the type of carpet or fabric.
2. The Customer acknowledges that certain stains and marks may be permanent and that attempts to remove them may, in rare cases, cause some degree of colour loss or fabric damage. The Customer agrees that the Company will not be liable where such risks have been explained or are inherent in the process.
3. The Company will not be responsible for existing damage, wear, fading, discolouration, or any defect that cannot be fully identified before cleaning, including but not limited to loose seams, weakened fibres, shrinkage risk, or dye migration.
4. The Company will not be liable for any indirect or consequential loss, including loss of profit, loss of business, or loss of opportunity arising out of or in connection with the Services.
5. The total liability of the Company for any loss or damage arising from the Services, whether in contract, tort or otherwise, shall not exceed the total amount paid or payable by the Customer for the specific Services giving rise to the claim.
Nothing in these Terms and Conditions shall limit or exclude liability for death or personal injury caused by the Company’s negligence, fraud, or any other liability which cannot be excluded or limited under applicable law.
The Company operates in accordance with applicable health and safety and environmental regulations relevant to cleaning services. The Customer agrees to cooperate with any reasonable instructions given by the Operatives for health and safety reasons while the Services are being carried out.
The Customer should keep children, pets and vulnerable individuals away from the areas being cleaned until they are dry and safe to walk on. Some cleaning products or equipment may present temporary slip, trip or electrical hazards. The Customer accepts responsibility for supervising their household or staff accordingly.
The Company will handle waste water and used cleaning solutions in line with local waste and environmental regulations. Where practical, such waste will be disposed of via appropriate drainage at the Premises or removed for suitable disposal, in compliance with applicable rules.
The Customer must not request or require the Company to dispose of any hazardous or prohibited materials. If such materials are discovered during the course of the Services, the Operatives may suspend or terminate the work and the Company may charge for time and costs incurred up to that point.
The Company maintains appropriate insurance cover relevant to the Services. Details of cover can be made available upon reasonable request.
Any alleged damage must be reported to the Company as soon as reasonably possible, and in any event within 48 hours of completion of the Services, so that the Company can investigate. The Customer must provide reasonable evidence of the damage and allow the Company or its insurers access to inspect the item or area concerned.
Where damage is attributable to the Company’s negligence, the Company may, at its discretion, arrange repair, replacement, or pay reasonable compensation, taking account of the age and condition of the item and any relevant depreciation.
Where the Customer provides keys or access codes, the Company will take reasonable care to keep them secure and confidential. The Customer is responsible for ensuring that any keys supplied are in good working order and clearly labelled.
The Company will not be liable for the cost of changing locks due to lost keys unless it is proven that the keys were lost by the Company and not subsequently recovered. In such cases, the Company’s liability will be limited to the reasonable cost of replacement keys or locks for the affected entry points.
The Company will collect and process personal information about the Customer for the purposes of managing bookings, providing the Services, and handling payments and communications. The Company will take reasonable steps to keep such information secure and will not sell or disclose it to third parties except where necessary to provide the Services, process payments, comply with legal obligations, or with the Customer’s consent.
The Company may update or vary these Terms and Conditions from time to time. The version in force at the time of the Customer’s booking or confirmation of a quotation will apply to that specific service appointment, unless otherwise agreed in writing.
These Terms and Conditions and any dispute or claim arising out of or in connection with them, or with the provision of the Services, shall be governed by and construed in accordance with the laws of England and Wales.
The parties agree that the courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms and Conditions or the Services provided by the Company.
If any provision of these Terms and Conditions is held to be invalid or unenforceable in whole or in part, the remaining provisions shall remain in full force and effect.
No failure or delay by the Company in exercising any right or remedy under these Terms and Conditions shall operate as a waiver of that or any other right or remedy.
These Terms and Conditions constitute the entire agreement between the Customer and the Company in relation to the Services and supersede any prior discussions, communications or representations, whether written or oral, relating to the subject matter.
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